At Sunlightblooms, we are dedicated to offering a smooth and reliable shopping experience for our customers. We are committed to fairness and transparency in addressing all consumer concerns. Our Grievance Redressal Policy ensures that your issues are handled promptly, professionally, and in line with applicable laws. 

What is a Grievance? 

A grievance is any concern or dissatisfaction arising from a product or service purchased through our platform, for which you seek a resolution. This may include, but is not limited to, issues related to product defects or quality, incorrect or delayed deliveries, payment problems, challenges with returns, refunds, or exchanges, dissatisfaction with customer service, and questions regarding our policies. 

How to Raise a Grievance 

If you encounter an issue, we encourage you to reach out through our support channels. The process is as follows: 

Visit our Help Centre or Contact Us Page 

Navigate to the "Help Centre" or "Contact Us" section on our website or mobile app. 

Select Your Issue 

Choose the relevant category or topic related to your concern. 

Submit Your Query 

Provide all necessary details, including order ID, description of the issue, and any supporting documents or images. 

Once submitted, our support team will review your concern and respond accordingly. 

Escalation to Grievance Officer 

If your issue is unresolved or you are dissatisfied with the response from our customer care team, you may escalate it to our appointed Grievance Officer in accordance with the Information Technology Act, 2000, and other applicable laws. 

Sunlightblooms has designated a Grievance Redressal Officer responsible for overseeing complaint resolution, ensuring fairness, and addressing unresolved or escalated matters. You can contact the Grievance Officer via email at innovateshopsolutionspvtltd@gmail.com. 

Grievance Handling Process 

• Acknowledgement: We will confirm receipt of your grievance within 48 hours via email. 
• Unique Ticket/Reference ID: A unique grievance ID will be generated and shared with you for tracking purposes. 
• Resolution Timeline: Our team, along with the Grievance Officer, will aim to resolve your grievance as quickly as possible, typically within 7 working days or as mandated by law. 
• Updates & Communication: You will receive periodic updates regarding the progress of your grievance through your registered communication method. 

Closure of Grievance 

A grievance will be considered resolved under the following conditions: 

• When you receive a satisfactory resolution from our support team or Grievance Officer. 
• When you do not respond to our communications within a reasonable time after a resolution is offered. 
• When a final resolution has been communicated in accordance with our policies and applicable law. 

Contact Us 

For any questions or to initiate a grievance, please contact us at: innovateshopsolutionspvtltd@gmail.com 

Note 

This policy may be updated periodically. For the latest version, please refer to our Terms of Use and Privacy Policy pages.